RETURN POLICY

Legal right to cancel the purchase

Right of withdrawal

If you are contracting as a consumer and user, you are entitled to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.

To exercise the right of withdrawal, you must notify us GRAO-GAYOSO SC., At the address, C / AscasoBudria, 22, 50007 ZARAGOZA, or writing info@graogayoso.com email or contact form, your decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail or email).

To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

Effects of withdrawal

In case of withdrawal on its part, we will refund all payments received from you, except shipping costs without undue delay and in any event no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by you for the transaction initial. It will not incur any fees as a result of repayment. Notwithstanding the above, we can withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof, depending on which condition is met first.

you should restore or send the products directly to the following address:

Only you are responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics and functioning of the goods handling.

Your right to cancel the contract shall apply exclusively to products that are returned in the same condition as you received them. There will be no refund if the product has been used beyond the mere opening thereof, products that are not in the same condition in which they were delivered or have been damaged, so you should be careful with the / the product / s while in its possession. Please return the item using or including all original packaging, instructions and other documents if accompanying. In any case, you must submit with the product to refund the ticket that you received at the time of product delivery duly completed

After reviewing the article we will inform you if you are entitled to a refund of amounts paid. Reimbursement will be made as soon as possible and in any case within 14 days from the date you notified us of its intention to withdraw. However, we may withhold the reimbursement until he has received the goods back or you have supplied evidence of the return of the property, whichever condition is met first.

You assume the cost and risk of returning the products, as indicated above. If you have any questions, please contact us through our email info@graogayoso.com

Returns of defective products

Where you believe that at the time of delivery the product does not meet the terms of the contract, you must contact us immediately via our contact form with details of the product and its damage suffered.You can return the product delivered him to send a messenger to your home.

Proceed to carefully examine the returned product and will notify you by e-mail within a reasonable time if any refund or replacement thereof (if any).

The refund or replacement item shall be made as soon as possible and in any event within 14 days of the date that you send an email confirming that comes refund or replacement of nonconforming items.

Amounts paid for products that are returned because of any fault or defect, where one exists, will be refunded in full, including costs incurred delivery to deliver the item and the costs you incurred to return it to us. The refund will be made in the same means of payment used to pay for the purchase